Regaining Control Over Your Business Through IT Outsourcing

The Client

Griffin Greenhouse & Nursery Supplies founded in 1947 by Charles J.Griffin, and headquartered in Tewksbury, Massachusetts, is the top greenhouse and nursery supplier in Northeast and Mid-Atlantic. With over twelve geographic locations and over 175 employees, Griffin Greenhouse & Nursery Supplies is one of the finest companies in horticultural services and is dedicated to providing the best all-around service to its customers.

The Challenge

The Company underwent drastic attrition in its IT departement staff which included a departement head that had been managing IT operations for over 20 years. The company's existing IT departement lacked accountability and proper execution to drive down operating costs and was slow to deliver needed solutions for the growing business. Rather than hiring replacements for its lost employees, company owners realized that it was more cost effective to outsource IT operations and wanted a trusted partner who can provide a fresh approach to IT management.

The Solution

Griffin turned to Spirinet to deliver IT outsourcing and helpdesk support so that it can focus on long-term strategy and business operations. Spirinet's team engagement model provided Griffin with dedicated resources that can plan and execute all facets of its IT operations which included project management, infrastructure management, security and applications management, and end-user support. Within the first three months, the Spirinet team was able to throughly document Griffins entire IT environment, streamlined IT operations with the implementation of 24x7 network/applications monitoring and ITIL helpdesk system, and reduce operational costs by more than 35%. Spirinet's in-depth audit process helped Griffin remove unnecessary IT expenditures that have been overlooked for years and organized the IT budgeting process to provide a more streamlined approach to analyzing IT spend.

The Results

By working with Spirinet, Griffin has been able to successfully offload its entire IT opertaions to a trusted partner that has allowed the business to regain control over its computing resources and focus on strategic business initiatives. Spirinet was able to achieve 35% cost reduction in Griffin's IT spend. Griffin is now able to provide higher service-levels to its employees, business partners and customers, thus increasing operational efficiencies and improving the overall bottom line.