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Meet Rob Zinger, Manger of Systems Engineering

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ZingerIf you’ve ever been part of a company that has adopted a new email or phone system, you know that these kinds of transitions rarely happen without stress on everyone’s part.

Rob Zinger knows it too. As manager of systems engineering at ComputerSupport.com, he manages major projects like that, and he’s figured out some ways to make sure things go as smoothly as possible. First, Rob makes sure that everyone’s on the same page, and that there’s a liaison at the client company who can quickly relay any issues workers there are experiencing.

“Just through experience we kind of put together what we see as a good game plan,” he said.

It helps that Rob, and his colleagues, stay on top of changes in the technical realm. He said that’s something that comes partly from having a good background in computer systems, but even more from learning new things on the job every day.

“There’s always something interesting,” Rob said. “Once you think you know it all, your knowledge could become useless really fast.”

Rob said he’s learned a lot since joining ComputerSupport.com as one of the IT consulting firm’s first employees five years ago. He now finds it easy to think not just about specific issues with networks or servers but about the big picture—how all sorts of technology combine to keep his clients’ offices working at their most productive.

Rob said he first got interested in computers not out of a particular love of video games or software but because he enjoyed the nuts and bolts of electronics.

“I always liked assembling things, seeing how they work,” he said. “That’s what interests me.”

These days, he said, since he spends all day on computers at work, he hardly ever touches one on his off-time. Instead, he works out, golfs, fishes and spends time with friends. He’s a fan of the Celtics and the New England Patriots, though not so much the Red Sox since Pedro Martinez left.

“I’m very lucky to have witnessed that era in baseball,” he said.

Another thing Rob loves is thinking on his feet, and picking up new skills all the time.

“As soon as you think you know everything, you get yourself in trouble,” he said.

Meet Liam Shea, Manager of Customer Support

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Liam SheaAs a kid, Liam Shea always liked playing with computers—“seeing what I could do, seeing how I could make it run faster,” he said.

Even while he was in college studying for a career in criminal justice, he found himself pulled toward technology, working for an IT outsourcing company to put himself through school. Four years ago, he came to ComputerSupport.com, where he’s now manager of customer support, and he has no plans to do anything else.

Liam’s work involves overseeing the company’s help desk and making sure that customer IT issues are always resolved within 30 minutes. That requires not just strong technical skills but also the ability to work with busy businesspeople so that technological problems don’t interfere with their work.

Beyond that, Liam meets regularly with ComputerSupport’s clients to strategize about ways they can improve their information systems. Using tickets that have been put in as guidelines, he’s able to make recommendations about areas for improvement within a given company—“how we can be proactive and kind of cut down the ticket volume,” he said.

Liam’s also responsible for making sure ComputerSupport employees who are stationed at clients’ offices stay in the loop with their coworkers at the main office. The company has daily meetings that the remote workers call in to, which help everyone learn from the work that others are doing. But, since the company tries to be a friendly place to work, Liam admitted the meetings usually involve some talk about the Celtics or the new blockbuster movie that everyone saw over the weekend.

Liam said one of the things that drew him to the company was the chance to get in on the ground floor of a fast-growing enterprise—“kind of experience the benefits, as well as the pains of a small start-up company,” he said.

When Liam’s not in the office, you can find him spending time with his nearly four-year-old son, talking superheroes, playing with action figures or heading off to the zoo.

“We’re never sitting still,” he said. “When I’m not here, that’s where my time is usually being allocated.”