Business IT Support & Security is what we do best!
We are the Burlington region’s outsourced IT support and cloud consulting experts.
At StratusPointIT, we focus on aligning technology with your business objectives and industry requirements.
Through our well developed and proven methodologies, we help you get the most out of technology and provide your business with a competitive edge.
Why StratusPointIT?
We can manage your infrastructure affordably and seamlessly by applying our award-winning IT solutions. We have the depth to support all aspects of your IT infrastructure.
- Tier 1, 2, and 3 engineers that work as a team to find solutions to your IT problems.
- Technology Advisors to work with you on investments, IT projects, and help you in developing a successful roadmap.
- A seasoned management team that ensures you are getting the best support possible.
Benefits for Burlington’s Businesses:
- Vendor agnostic – we work with all major technologies
- Breadth of certified technical talent
- End to end solution
- Outsourced IT help desk
- Onsite and remote, anywhere in the United States
Features:
- Up to 24/7 helpdesk support
- Managed IT Support Services
- Server and network monitoring
- On premise, in the cloud or hybrid
- Security Services
- Backup Services
- Hardware Deployment
IT Support Services For Small & Medium Businesses In Burlington, Vermont
Areas Covered: South End, Essex, Winooski, Colchester.
Frequently Asked Questions
Do you offer 24/7 monitoring?
StratusPointIT provides 24x7x365 monitoring via a Network Operations center (NOC) and a Security Operations Center (SOC). The NOC monitors network and server availability and health, while the SOC monitors security threats across endpoints and networks.
Do you offer both remote and on-site support?
StratusPointIT provides remote services for workstations, networks, servers, cloud, backup, security, and advisory services. When needed, we will provide support onsite for emergencies, projects, hardware deployments and general support.
What cybersecurity services do you include?
StratusPointIT provides a full suite of security solutions. Our security services focus on endpoint, user and network security, spanning from advanced endpoint protection through Managed Detection & Response, Security Awareness Training, Phishing & Spam Protection, Multi-factor authentication, Internal and External Network Penetration Testing, Mobile Device Management, Patching, DNS Filtering, and Managed SIEM.
How do you handle data backups and disaster recovery?
StratusPointIT has three core areas of backups: Microsoft 365 Backups and Recovery, Cloud Server Backups, and Business Continuity and Disaster Recovery solutions.
Do you assign a dedicated account manager or technician?
StratusPointIT provides dedicated Technology Advisors to each customer to provide them guidance on their technology roadmap, budgeting, infrastructure, and security assessments. Combined with our technicians and engineers across tier 1, tier 2, and tier 3 levels, our engagement model provides the depth and expertise your business needs.
What does your onboarding process look like?
StratusPointIT’s onboarding of a new customer can take approximately 30-90 days, depending on complexity, number of locations and employees. We have a defined process from assigning your Technology Advisor, receiving a welcome email, auditing and documenting your environment, to training users on how to submit a ticket. If you already have an IT provider, once you make the introduction, we will work with the provider and project manager to handle the transition on your behalf.
