Professional services organizations are growing, and they need to be sure technology is there to support their operations. Because revenue depends on the hours billed, downtime is not an option. StratusPointIT’s team with its broad engineering expertise can provide cloud, hybrid and on-premise options and national onsite IT support can help your organization meet the challenges of ever-changing technology landscape.
As your business grows, so does your IT infrastructure, from your computers, networks, and servers. Let the experts focus on the IT, and you can focus on your clients.
From Advanced Phishing & Spam protection to Microsoft 365/Google Workspace Multi-Factor Authentication, Microsoft 365/Google Workspace Backup & Recovery, Network security, and Web Protection via DNS filtering.
From cost effective cloud backups, advanced disaster recovery solutions to Microsoft 365/Google Workspace solutions.
We not only provide remote IT support for your workstation, server, and network, we can also provide emergency onsite IT support across the contiguous US when needed.
StratusPointIT provides customized network upgrades that enhance reliability, performance and security of your office, in addition to vulnerability scans, firewall solutions, and log-based intrusion detection solutions.
Do you offer 24/7 monitoring?
StratusPointIT provides 24x7x365 monitoring via a Network Operations center (NOC) and a Security Operations Center (SOC). The NOC monitors network and server availability and health, while the SOC monitors security threats across endpoints and networks.
Do you offer both remote and on-site support?
StratusPointIT provides remote services for workstations, networks, servers, cloud, backup, security, and advisory services. When needed, we will provide support onsite for emergencies, projects, hardware deployments and general support.
What cybersecurity services do you include?
StratusPointIT provides a full suite of security solutions. Our security services focus on endpoint, user and network security, spanning from advanced endpoint protection through Managed Detection & Response, Security Awareness Training, Phishing & Spam Protection, Multi-factor authentication, Internal and External Network Penetration Testing, Mobile Device Management, Patching, DNS Filtering, and Managed SIEM.
How do you handle data backups and disaster recovery?
StratusPointIT has three core areas of backups: Microsoft 365 Backups and Recovery, Cloud Server Backups, and Business Continuity and Disaster Recovery solutions.
Can you help with compliance requirements (e.g., GDPR, CMMC, SOC2, ISO 27001)?
Yes, StratusPointIT provides a free annual cyber assessment of your environment, and along with our Technology Advisors, we also partner with leading compliance service providers to provide you a flexible, affordable, and if needed an independent assessment.
Do you assign a dedicated account manager or technician?
StratusPointIT provides dedicated Technology Advisors to each customer to provide them guidance on their technology roadmap, budgeting, infrastructure, and security assessments. Combined with our technicians and engineers across tier 1, tier 2, and tier 3 levels, our engagement model provides the depth and expertise your business needs.
What does your onboarding process look like?
StratusPointIT’s onboarding of a new customer can take approximately 30-90 days, depending on complexity, number of locations and employees. We have a defined process from assigning your Technology Advisor, receiving a welcome email, auditing and documenting your environment, to training users on how to submit a ticket. If you already have an IT provider, once you make the introduction, we will work with the provider and project manager to handle the transition on your behalf.
Do you proactively recommend improvements or upgrades?
Yes, StratusPointIT, through the Technology Advisor, will provide a free annual cyber security assessment along with infrastructure recommendations throughout the year. Part of this process is to assist you on your technology roadmap, aligning IT with your company goals and assisting you with your annual IT budget.
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