Business IT Support & Cloud is what we do best!
We are the Cambridge region’s outsourced IT support and cloud consulting experts. Since 2006, we have been helping business leaders get the most out of their technology investment, on premise and in the cloud. Through our well developed and proven methodologies, we help you get the most out of technology and provide your business with a competitive edge.
Why StratusPointIT:
We can manage your infrastructure affordably and seamlessly by applying our award-winning IT solutions. We have the depth to support all aspects of your IT infrastructure.
- Tier 1, 2, and 3 engineers that work as a team to find solutions to your IT problems.
- Technology Advisors to work with you on investments, IT projects, and aid you in developing a successful roadmap.
- A seasoned management team that ensures you are getting the best support possible.
Benefits for Cambridge’s Businesses:
- Breadth of certified technical talent
- Vendor agnostic – we work with all major technologies
- End to end solution
- Outsourced IT help desk
- Onsite and remote, anywhere in the United States
Features:
- Up to 24/7 helpdesk support
- Managed IT Support
- Server and network monitoring
- On premise, in the cloud or hybrid
- Security Services
- Backup Services
- Hardware Deployment
Remote IT Support And Emergency Onsite Support For Small & Medium Businesses In Cambridge, MA
Areas Covered: Wellington-Harrington, Central Square, Riverside, Mid-Cambridge.
We Take IT Support & Cybersecurity Seriously
From startups to seasoned companies, businesses in Cambridge, MA rely on StratusPointIT because of our customer-oriented approach and commitment to deliver professional IT solutions quickly and efficiently. Does your company need IT support? We would love to hear from you!
Technology Partners
Partnering With 20+ World-Class Industry Brands
Frequently Asked Questions
Can you support hybrid or remote work environments?
Yes, StratusPointIT’s customers have a wide range of environments, from fully remote, onsite, and hybrid.
Do you offer 24/7 monitoring?
StratusPointIT provides 24x7x365 monitoring via a Network Operations center (NOC) and a Security Operations Center (SOC). The NOC monitors network and server availability and health, while the SOC monitors security threats across endpoints and networks.
What cybersecurity services do you include?
StratusPointIT provides a full suite of security solutions. Our security services focus on endpoint, user and network security, spanning from advanced endpoint protection through Managed Detection & Response, Security Awareness Training, Phishing & Spam Protection, Multi-factor authentication, Internal and External Network Penetration Testing, Mobile Device Management, Patching, DNS Filtering, and a Managed SIEM offerings.
Can you help with compliance requirements (e.g., GDPR, CMMC, SOC2, ISO 27001)?
Yes, StratusPointIT provides a free annual cyber assessment of your environment, and along with our Technology Advisors, we also partner with leading compliance service providers to provide you a flexible, affordable, and if needed an independent assessment.
Do you assign a dedicated account manager or technician?
StratusPointIT provides dedicated Technology Advisors to each customer to provide them guidance on their technology roadmap, budgeting, infrastructure, and security assessments. Combined with our technicians and engineers across tier 1, tier 2, and tier 3 levels, our engagement model provides the depth and expertise your business needs.
What does your onboarding process look like?
StratusPointIT’s onboarding of a new customer can take approximately 30-90 days, depending on complexity, number of locations and employees. We have a defined process from assigning your Technology Advisor, receiving a welcome email, auditing and documenting your environment, to training users on how to submit a ticket. If you already have an IT provider, once you make the introduction, we will work with the provider and project manager to handle the transition on your behalf.
