ServiceDesk works seamlessly with your existing IT staff to become the first line of technical support for your employees. As ComputerSupport.com handles your tier 1 tickets, any escalation of tickets is sent to your internal IT engineers. Remote support help desk is a convenient, fast and professional way of augmenting your IT services. It will free you up from technical headaches and enable you to focus on your core competencies, supporting the growth of your company.
Our robust, scalable and cost-effective ServiceDesk offering will handle issues and management related to printers, scanners, computers, mobile device management, VPN set-up, wireless network connectivity as an example.
What do I get with ITAnyWhere ServiceDesk?
|Remote Helpdesk Support||✓|
|Virtual CIO"vCIO" check-in||✓|
|Ticket Activity Report||✓|
|PC Builds / Imaging||✓|
|Off-hours Emergency Helpdesk||Optional|
|Workstation Anti-virus / Patch Management||Optional|
|Co-Managed Ticketing System||Optional|
What are the common issues that are handled?
- Setup new user for: PC / MAC, EMAIL, Application(s)
- Disable users
- Password resets
Printer and Scanning Management
- Add / Configure
- Uninstall / Remove
- Connectivity and troubleshooting
Selected VoiP Providers
- Add / Move / Change
- PC or MAC
- Virus / Malware troubleshooting
- Performance troubleshooting
- Workstation maintenance
- Workstation application installs, updates and removal
Mobile device management
- Email setup
- Basic troubleshooting (email / calendar sync, application configuration)
- Remote wipe or lock
- Geographical tracking
- VPN setup
- VPN client troubleshooting
- Wireless network connectivity troubleshooting
- Internet connectivity troubleshooting
What our customers say
Computersupport.com was selected as our IT Service Provider offering a secure, cost effective and simple solution to our complex IT needs. The 100% cloud based solution we chose is a perfect fit for our entire team. It provides safe and fast access to all company data and email regardless of location.
As a financial firm we are required to adhere to strict compliance rules and regulations with a focus on data/email archiving, protection and retention. Computersupport.com provided us a solution that met all those requirements and offered the peace of mind that our firm was looking for.
We outsourced the business of running our network to ComputerSupport.com. The wide variety of expertise they bring to our company not only in running the existing network but in the telecom area, planning for growth and budgeting has been a tremendous asset. Our company is no longer reacting to adverse network issues; instead we are in a proactive mode of operations. I’m very pleased with our decision to outsource to ComputerSupport.com.
Computer Support did a great job helping us relocate. Our staff was up in running this morning without a hitch. Farkhad was a pleasure to work with and smoothly handled any of our many requests during the start-up. Liam planned the relocation project very well. The entire Computer Support team did a great job!
We chose Computersupport.com in October 2010 as our outsourced information technology provider. We were looking for a company that would serve as a true business partner with us as we continue to grow our business. In addition to replacing our front office system we moved our headquarters location last year. The team at ComputerSupport served as a tremendous resource as we selected a new internet service provider, new phone system provider and moved our servers to a new location. They have provided consistently good support and have become a trusted advisor.
We engaged ComputerSupport.com to help us ensure our Amazon Web Service deployment was always available and properly protected. The ComputerSupport.com team helped us understand and overcome the risks, and showed us best practices and cost savings that we took advantage of. We are happy with the result.
Computersupport.com was able to offer SCS Energy an extremely cost-effective and functional set of solutions to our rapidly changing Information Technology needs. We have been extremely pleased with the implementation process for our ITAnyWhere Cloud and Egnyte systems and look forward to continuing our long-standing successful working relationship with Computersupport.com
Since switching to ComputerSupport.com outsourcing services about 2 years ago, my team was able to realize the expertise and agility of a true outsourced partner to accomplish our projects faster and get the right level of support when needed.
The decision to outsource our helpdesk and network management with ComputerSupport.com has been one of the largest technology victories for SCA this year. Having you team supporting our 200 users and coast to coast operation has allowed me to sleep better at night. Your assistance in opening two new regional offices as well as completing our nationwide MPLS network made the projects feel easy.
Other than the network and server management, which is huge, having our own full time help desk resource on site at our main office as well as your ability to get hands on help into any of our remote locations from New Hampshire to Alaska has been key to providing the support our uses have needed and deserve.
If you are pondering on should I hire or outsource my IT department look no further than ComputerSupport.com. Here is a company that will keep your business technology running smoothly and continues to bring new opportunities to your business. We are extremely satisfied with ComputerSupport.com and all their employees, this has been the best decision and direction our company has gone, I only wish we did it years ago. They are very professional, responsive and give you everything you need to improve your business.
The time had finally come for our accounting firm to overhaul our operating system & network. Though a seemingly daunting task to us, ComputerSupport.com seamlessly integrated our current software with the new system with minimal down time. Couple this with knowledgeable & responsive support makes ComputerSupport.com the right choice for us.
ComputerSupport.com took over managing our IT and migrated our insurance firm to the ITAnyWhere Cloud platform. This has enabled us save money by not having to maintain on-premise hardware, and allowed my agents to work easily from anywhere. As a senior executive at the organization, ComputerSupport.com removed the IT headaches completely, and allowed me and my team to focus on my business. I would recommend ITAnyWhere Cloud to other firms in my industry.