The client is an educational travel provider and application developer. The company creates educational tours that connect students to new cultures, languages and people. Through company’s use of exclusive online tools, they help teachers create tours uniquely suited to provide both the best value and the most customized, authentic tour experiences.
The client has its own internal IT support responsible for issue resolution and it was also using an outsourced IT provider for level 2-3 escalations. The client required support and advice from engineers and consultants with specialized expertise and knowledge. The previous IT outsourcer failed to provide higher end consulting in a timely manner. When the client needed Level 2-3 support, they would call the outsourcer who would escalate the issue starting from level 1, which has already been done in-house. At times, it would take up to 3 days to escalate the issue to the engineers who were responsible for the level 3 problems. The employees were frequently unsatisfied with the failure of the managed services provider to solve more complicated problems on time.
After experiencing major inconveniences with one IT support provider, the client went through a careful review process to choose a more suitable IT partner. After switching to StratusPointIT, the client was able to maximize employee productivity by cutting the IT support partner response time to 30 minutes. The process of issues resolution is much faster now as StratusPointIT has a robust 2-level escalation system. The client is also able to talk directly to an assigned engineer if the issue is urgent. StratusPointIT keeps detailed records on every matter so any engineer is able to jump in, understand the problem quickly and provide assistance right away.
Today, the fully functional network, servers and VOIP are in place and well managed. The client no longer worries about slow issue resolution or engineers unfamiliar with the problem at hand. We continue to make sure that the client is always strategically aligned for success by monitoring and proactively maintaining all the servers and network devices.
“Since switching to StratusPointIT’s outsourcing services about 2 years ago, my team was able to utilize the expertise and agility of a true outsourced partner to accomplish our projects faster and get the right level of support when needed”, says the customer.
What our customers say
StratusPointIT was selected as our IT Service Provider offering a secure, cost effective and simple solution to our complex IT needs. The 100% cloud based solution we chose is a perfect fit for our entire team. It provides safe and fast access to all company data and email regardless of location.
As a financial firm we are required to adhere to strict compliance rules and regulations with a focus on data/email archiving, protection and retention. StratusPointIT provided us a solution that met all those requirements and offered the peace of mind that our firm was looking for.
We engaged StratusPointIT to help us ensure our Amazon Web Service deployment was always available and properly protected. The StratusPointIT team helped us understand and overcome the risks, and showed us best practices and cost savings that we took advantage of. We are happy with the result.
We outsourced the business of running our network to StratusPointIT. The wide variety of expertise they bring to our company not only in running the existing network but in the telecom area, planning for growth and budgeting has been a tremendous asset. Our company is no longer reacting to adverse network issues; instead we are in a proactive mode of operations. I’m very pleased with our decision to outsource to StratusPointIT.
We chose StratusPointIT in October 2010 as our outsourced information technology provider. We were looking for a company that would serve as a true business partner with us as we continue to grow our business. In addition to replacing our front office system we moved our headquarters location last year. The team at StratusPointIT served as a tremendous resource as we selected a new internet service provider, new phone system provider and moved our servers to a new location. They have provided consistently good support and have become a trusted advisor.
If you are pondering on should I hire or outsource my IT department look no further than StratusPointIT. Here is a company that will keep your business technology running smoothly and continues to bring new opportunities to your business. We are extremely satisfied with StratusPointIT and all their employees, this has been the best decision and direction our company has gone, I only wish we did it years ago. They are very professional, responsive and give you everything you need to improve your business.
StratusPointIT was able to offer SCS Energy an extremely cost-effective and functional set of solutions to our rapidly changing Information Technology needs. We have been extremely pleased with the implementation process for our ITAnyWhere Cloud and Egnyte systems and look forward to continuing our long-standing successful working relationship with StratusPointIT.
Since switching to StratusPointIT outsourcing services about 2 years ago, my team was able to realize the expertise and agility of a true outsourced partner to accomplish our projects faster and get the right level of support when needed.
The decision to outsource our helpdesk and network management with StratusPointIT has been one of the largest technology victories for SCA this year. Having you team supporting our 200 users and coast to coast operation has allowed me to sleep better at night. Your assistance in opening two new regional offices as well as completing our nationwide MPLS network made the projects feel easy.
Other than the network and server management, which is huge, having our own full time help desk resource on site at our main office as well as your ability to get hands on help into any of our remote locations from New Hampshire to Alaska has been key to providing the support our uses have needed and deserve.
The time had finally come for our accounting firm to overhaul our operating system & network. Though a seemingly daunting task to us, StratusPointIT seamlessly integrated our current software with the new system with minimal down time. Couple this with knowledgeable & responsive support makes StratusPointIT the right choice for us.
StratusPointIT did a great job helping us relocate. Our staff was up in running this morning without a hitch. Farkhad was a pleasure to work with and smoothly handled any of our many requests during the start-up. Liam planned the relocation project very well. The entire StratusPointIT team did a great job!
StratusPointIT took over managing our IT and migrated our insurance firm to the ITAnyWhere Cloud platform. This has enabled us save money by not having to maintain on-premise hardware, and allowed my agents to work easily from anywhere. As a senior executive at the organization, StratusPointIT removed the IT headaches completely, and allowed me and my team to focus on my business. I would recommend ITAnyWhere Cloud to other firms in my industry.