The client is a full service accounting and consulting firm dedicated to helping businesses and individuals manage their financial resources. They provide not only the traditional assurance and tax services, but also numerous specialized services to help their customers tomanage their business and personal finances more efficiently and effectively. They offer a full-range of services to assist a customer’s every need nationally and internationally. The client has 30 employees in several locations around the country.
As the company started rapidly growing, such concerns as disaster preparedness, ability to remotely access the applications and increasing costs for desktop upgrades, started arising. Having 3 servers on premises, the client was not sure how fast they could back up and recover their data in case of a disaster. When the management decided to make a strategic move to leverage the cloud to reduce costs and also to increase flexibility and competitiveness, the employees were reluctant to accept the change and having to learn the new technology and started emphasizing the security concerns they had.
ComputerSupport.com expert consultants worked with the client to lay out a cloud strategy that made sense for their business and that made the employees comfortable with using the new technology. ComputerSupport.com took client’s internal operations – servers, file storage, and internal applications such as Microsoft Office, Quickbooks, Peachtree and moved it to the cloud. This allowed client’s customers to log in to the Quickbooks so they can view and work on the same Quickbooks files at the same time. The client’s business became accessible everywhere, which means their data is safely accessed anytime and is backed up in the cloud with SSL 256-bit encryption. ComputerSupport.com datacenter is SAS70 Type II certified and compliant with SOX. The cloud offers a level of security often unmatched by firms that store data in-house. As the client was very committed to moving to the cloud, the transition went smoothly and very fast.
The client has experienced great payoffs since moving their internal operations to the cloud. Now, the employees can work more efficiently on site and remotely and can better manage their time, with clients from around the country. Staff is able to securely access data and documents 24/7 from anywhere. Their customers have anytime-anywhere access to their information via secure, convenient portals. The data security is improved by eliminating document exchange via email. The accounting needs are met in real-time as opposed to working with backed up files. Client doesn’t have to worry about upgrading servers and operating systems, and has instituted a BYOD (bring your own device to work) policy so employees can now use their own laptops and iPads at work. With implementation of the new cloud technology the client is ready to grow while making their customers more satisfied and successful.
What our customers say
Computersupport.com was selected as our IT Service Provider offering a secure, cost effective and simple solution to our complex IT needs. The 100% cloud based solution we chose is a perfect fit for our entire team. It provides safe and fast access to all company data and email regardless of location.
As a financial firm we are required to adhere to strict compliance rules and regulations with a focus on data/email archiving, protection and retention. Computersupport.com provided us a solution that met all those requirements and offered the peace of mind that our firm was looking for.
We engaged ComputerSupport.com to help us ensure our Amazon Web Service deployment was always available and properly protected. The ComputerSupport.com team helped us understand and overcome the risks, and showed us best practices and cost savings that we took advantage of. We are happy with the result.
We outsourced the business of running our network to ComputerSupport.com. The wide variety of expertise they bring to our company not only in running the existing network but in the telecom area, planning for growth and budgeting has been a tremendous asset. Our company is no longer reacting to adverse network issues; instead we are in a proactive mode of operations. I’m very pleased with our decision to outsource to ComputerSupport.com.
We chose Computersupport.com in October 2010 as our outsourced information technology provider. We were looking for a company that would serve as a true business partner with us as we continue to grow our business. In addition to replacing our front office system we moved our headquarters location last year. The team at ComputerSupport served as a tremendous resource as we selected a new internet service provider, new phone system provider and moved our servers to a new location. They have provided consistently good support and have become a trusted advisor.
If you are pondering on should I hire or outsource my IT department look no further than ComputerSupport.com. Here is a company that will keep your business technology running smoothly and continues to bring new opportunities to your business. We are extremely satisfied with ComputerSupport.com and all their employees, this has been the best decision and direction our company has gone, I only wish we did it years ago. They are very professional, responsive and give you everything you need to improve your business.
Computersupport.com was able to offer SCS Energy an extremely cost-effective and functional set of solutions to our rapidly changing Information Technology needs. We have been extremely pleased with the implementation process for our ITAnyWhere Cloud and Egnyte systems and look forward to continuing our long-standing successful working relationship with Computersupport.com
Since switching to ComputerSupport.com outsourcing services about 2 years ago, my team was able to realize the expertise and agility of a true outsourced partner to accomplish our projects faster and get the right level of support when needed.
The decision to outsource our helpdesk and network management with ComputerSupport.com has been one of the largest technology victories for SCA this year. Having you team supporting our 200 users and coast to coast operation has allowed me to sleep better at night. Your assistance in opening two new regional offices as well as completing our nationwide MPLS network made the projects feel easy.
Other than the network and server management, which is huge, having our own full time help desk resource on site at our main office as well as your ability to get hands on help into any of our remote locations from New Hampshire to Alaska has been key to providing the support our uses have needed and deserve.
The time had finally come for our accounting firm to overhaul our operating system & network. Though a seemingly daunting task to us, ComputerSupport.com seamlessly integrated our current software with the new system with minimal down time. Couple this with knowledgeable & responsive support makes ComputerSupport.com the right choice for us.
Computer Support did a great job helping us relocate. Our staff was up in running this morning without a hitch. Farkhad was a pleasure to work with and smoothly handled any of our many requests during the start-up. Liam planned the relocation project very well. The entire Computer Support team did a great job!
ComputerSupport.com took over managing our IT and migrated our insurance firm to the ITAnyWhere Cloud platform. This has enabled us save money by not having to maintain on-premise hardware, and allowed my agents to work easily from anywhere. As a senior executive at the organization, ComputerSupport.com removed the IT headaches completely, and allowed me and my team to focus on my business. I would recommend ITAnyWhere Cloud to other firms in my industry.