The Client
The client is America’s conservation corps. They are a national nonprofit organization that protects and restores national parks,marine sanctuaries, cultural landmarks, and community green spaces in all 50 states. The client is headquartered in in Washington, DC with regional offices in Oakland, CA, Pittsburgh, PA, Seattle, WA, and their national operations center located in Charlestown, NH.
The Challenge
The client’s IT department was looking to outsource their helpdesk operations and were using a local provider to manage the network infrastructure which was challenging with so many offices around the country. Often, the Director of IT had to take time out from his busy schedule to fly to locations and troubleshoot issues. When issues arose, local office employees were often forced to send back faulty hardware for troubleshooting and wait for its’ arrival back, which could take weeks. The existing IT vendor was unable to provide a working helpdesk solution.
The Solution
The national nonprofit organization decided to switch to StratusPointIT’s ITAnyWhere managed IT services plan. ITAnyWhere covered all of the client’s IT assets with 24/7 remote monitoring and support, as well as onsite response for all of the remote locations. Furthermore, ITAnyWhere is a true managed services offering, which means there are no extra charges for supporting and managing covered devices.
The Results
With ITAnyWhere, all remote offices are supported with remote and onsite response, 24/7. Being a true flat cost, managed services plan, there are no additional costs to speak with engineers regarding items covered under the plan, so having the option to call StratusPointIT is available without the extra budgeting burdens. If there is ever an issue that StratusPointIT can’t resolve remotely, an engineer is dispatched onsite to any office location, and the client is not liable for those costs. Director of IT is now able to concentrate on more strategic tasks and knows IT is covered, anytime, anywhere.
