The client is America’s conservation corps. They are a national nonprofit organization that protects and restores national parks,marine sanctuaries, cultural landmarks, and community green spaces in all 50 states. The client is headquartered in in Washington, DC with regional offices in Oakland, CA, Pittsburgh, PA, Seattle, WA, and their national operations center located in Charlestown, NH.
The client’s IT department was looking to outsource their helpdesk operations and were using a local provider to manage the network infrastructure which was challenging with so many offices around the country. Often, the Director of IT had to take time out from his busy schedule to fly to locations and troubleshoot issues. When issues arose, local office employees were often forced to send back faulty hardware for troubleshooting and wait for its’ arrival back, which could take weeks. The existing IT vendor was unable to provide a working helpdesk solution.
The national nonprofit organization decided to switch to StratusPointIT’s ITAnyWhere managed IT services plan. ITAnyWhere covered all of the client’s IT assets with 24/7 remote monitoring and support, as well as onsite response for all of the remote locations. Furthermore, ITAnyWhere is a true managed services offering, which means there are no extra charges for supporting and managing covered devices.
With ITAnyWhere, all remote offices are supported with remote and onsite response, 24/7. Being a true flat cost, managed services plan, there are no additional costs to speak with engineers regarding items covered under the plan, so having the option to call StratusPointIT is available without the extra budgeting burdens. If there is ever an issue that StratusPointIT can’t resolve remotely, an engineer is dispatched onsite to any office location, and the client is not liable for those costs. Director of IT is now able to concentrate on more strategic tasks and knows IT is covered, anytime, anywhere.
What our customers say
We chose StratusPointIT in October 2010 as our outsourced information technology provider. We were looking for a company that would serve as a true business partner with us as we continue to grow our business. In addition to replacing our front office system we moved our headquarters location last year. The team at StratusPointIT served as a tremendous resource as we selected a new internet service provider, new phone system provider and moved our servers to a new location. They have provided consistently good support and have become a trusted advisor.
If you are pondering on should I hire or outsource my IT department look no further than StratusPointIT. Here is a company that will keep your business technology running smoothly and continues to bring new opportunities to your business. We are extremely satisfied with StratusPointIT and all their employees, this has been the best decision and direction our company has gone, I only wish we did it years ago. They are very professional, responsive and give you everything you need to improve your business.
StratusPointIT was selected as our IT Service Provider offering a secure, cost effective and simple solution to our complex IT needs. The 100% cloud based solution we chose is a perfect fit for our entire team. It provides safe and fast access to all company data and email regardless of location.
As a financial firm we are required to adhere to strict compliance rules and regulations with a focus on data/email archiving, protection and retention. StratusPointIT provided us a solution that met all those requirements and offered the peace of mind that our firm was looking for.
StratusPointIT was able to offer SCS Energy an extremely cost-effective and functional set of solutions to our rapidly changing Information Technology needs. We have been extremely pleased with the implementation process for our ITAnyWhere Cloud and Egnyte systems and look forward to continuing our long-standing successful working relationship with StratusPointIT.
Since switching to StratusPointIT outsourcing services about 2 years ago, my team was able to realize the expertise and agility of a true outsourced partner to accomplish our projects faster and get the right level of support when needed.
The decision to outsource our helpdesk and network management with StratusPointIT has been one of the largest technology victories for SCA this year. Having you team supporting our 200 users and coast to coast operation has allowed me to sleep better at night. Your assistance in opening two new regional offices as well as completing our nationwide MPLS network made the projects feel easy.
Other than the network and server management, which is huge, having our own full time help desk resource on site at our main office as well as your ability to get hands on help into any of our remote locations from New Hampshire to Alaska has been key to providing the support our uses have needed and deserve.
The time had finally come for our accounting firm to overhaul our operating system & network. Though a seemingly daunting task to us, StratusPointIT seamlessly integrated our current software with the new system with minimal down time. Couple this with knowledgeable & responsive support makes StratusPointIT the right choice for us.
We outsourced the business of running our network to StratusPointIT. The wide variety of expertise they bring to our company not only in running the existing network but in the telecom area, planning for growth and budgeting has been a tremendous asset. Our company is no longer reacting to adverse network issues; instead we are in a proactive mode of operations. I’m very pleased with our decision to outsource to StratusPointIT.
StratusPointIT did a great job helping us relocate. Our staff was up in running this morning without a hitch. Farkhad was a pleasure to work with and smoothly handled any of our many requests during the start-up. Liam planned the relocation project very well. The entire StratusPointIT team did a great job!
StratusPointIT took over managing our IT and migrated our insurance firm to the ITAnyWhere Cloud platform. This has enabled us save money by not having to maintain on-premise hardware, and allowed my agents to work easily from anywhere. As a senior executive at the organization, StratusPointIT removed the IT headaches completely, and allowed me and my team to focus on my business. I would recommend ITAnyWhere Cloud to other firms in my industry.
We engaged StratusPointIT to help us ensure our Amazon Web Service deployment was always available and properly protected. The StratusPointIT team helped us understand and overcome the risks, and showed us best practices and cost savings that we took advantage of. We are happy with the result.