A top New England multi-specialty, primary care practice, located in Greater Boston, is a group of more than 60 physicians and operates in multiple locations through the area. It has area’s top medical professionals with concentrations in areas such as Cardiology, Family Medicine, Gastroenterology and Sleep Medicine. It is the recipient of multiple awards and has been recognized by Health Plan Employer Data and Information Set as having 4 stars (highest rating) in areas such as quality of care, access to care and member satisfaction.
The client is a rapidly growing practice. New laboratories, new doctors and new specialties are all technology dependant. This rapid growth lead to a unstable network environment. In addition, the Client was utilizing Citrix XenApp as the presentation layer for all of its applications, and was experiencing significant downtime, corporation-wide printing issues and other problems that lead to a general dissatisfaction with the service levels. Furthermore,the Client was in the selection process for an EMR system and planned on rolling it out to the entire practice in record short time frames.
The Client teamed up with ComputerSupport.com to provide it with a full IT outsourcing and IT management service. ComputerSupport.com, through its’ Complete IT outsourcing package, was able to streamline the healthcare IT support process and greatly improve and speed up the response times. ComputerSupport.com’s engineering department, in conjunction with Citrix, brought in Citrix XenServer as the virtualization platform, as well as Netscaler Load Balancers, and completely re-architected the Citrix XenApp environment. Furthermore, the core network infrastructure was rebuilt to include redundancy. ComputerSupport.com was also instrumental in helping with Enterprise EHR rollout to all providers across different modalities of the practice. In addition, ComputerSupport.com participates in high-level meetings to provide CIO strategy, budgeting, and cost cutting measures.
Officers, managers and users are now happy with their IT. They are getting the response they need, as fast as they need it. Networks are up, and applications are being delivered to users with no downtime. Through innovative cost cutting measures, ComputerSupport.com was able to save the client close to $100,000 of savings in the first year of service. And, the Client is able to move into the digital age of healthcare with their new EHR system.
What our customers say
Computersupport.com was selected as our IT Service Provider offering a secure, cost effective and simple solution to our complex IT needs. The 100% cloud based solution we chose is a perfect fit for our entire team. It provides safe and fast access to all company data and email regardless of location.
As a financial firm we are required to adhere to strict compliance rules and regulations with a focus on data/email archiving, protection and retention. Computersupport.com provided us a solution that met all those requirements and offered the peace of mind that our firm was looking for.
We engaged ComputerSupport.com to help us ensure our Amazon Web Service deployment was always available and properly protected. The ComputerSupport.com team helped us understand and overcome the risks, and showed us best practices and cost savings that we took advantage of. We are happy with the result.
We outsourced the business of running our network to ComputerSupport.com. The wide variety of expertise they bring to our company not only in running the existing network but in the telecom area, planning for growth and budgeting has been a tremendous asset. Our company is no longer reacting to adverse network issues; instead we are in a proactive mode of operations. I’m very pleased with our decision to outsource to ComputerSupport.com.
We chose Computersupport.com in October 2010 as our outsourced information technology provider. We were looking for a company that would serve as a true business partner with us as we continue to grow our business. In addition to replacing our front office system we moved our headquarters location last year. The team at ComputerSupport served as a tremendous resource as we selected a new internet service provider, new phone system provider and moved our servers to a new location. They have provided consistently good support and have become a trusted advisor.
If you are pondering on should I hire or outsource my IT department look no further than ComputerSupport.com. Here is a company that will keep your business technology running smoothly and continues to bring new opportunities to your business. We are extremely satisfied with ComputerSupport.com and all their employees, this has been the best decision and direction our company has gone, I only wish we did it years ago. They are very professional, responsive and give you everything you need to improve your business.
Computersupport.com was able to offer SCS Energy an extremely cost-effective and functional set of solutions to our rapidly changing Information Technology needs. We have been extremely pleased with the implementation process for our ITAnyWhere Cloud and Egnyte systems and look forward to continuing our long-standing successful working relationship with Computersupport.com
Since switching to ComputerSupport.com outsourcing services about 2 years ago, my team was able to realize the expertise and agility of a true outsourced partner to accomplish our projects faster and get the right level of support when needed.
The decision to outsource our helpdesk and network management with ComputerSupport.com has been one of the largest technology victories for SCA this year. Having you team supporting our 200 users and coast to coast operation has allowed me to sleep better at night. Your assistance in opening two new regional offices as well as completing our nationwide MPLS network made the projects feel easy.
Other than the network and server management, which is huge, having our own full time help desk resource on site at our main office as well as your ability to get hands on help into any of our remote locations from New Hampshire to Alaska has been key to providing the support our uses have needed and deserve.
The time had finally come for our accounting firm to overhaul our operating system & network. Though a seemingly daunting task to us, ComputerSupport.com seamlessly integrated our current software with the new system with minimal down time. Couple this with knowledgeable & responsive support makes ComputerSupport.com the right choice for us.
Computer Support did a great job helping us relocate. Our staff was up in running this morning without a hitch. Farkhad was a pleasure to work with and smoothly handled any of our many requests during the start-up. Liam planned the relocation project very well. The entire Computer Support team did a great job!
ComputerSupport.com took over managing our IT and migrated our insurance firm to the ITAnyWhere Cloud platform. This has enabled us save money by not having to maintain on-premise hardware, and allowed my agents to work easily from anywhere. As a senior executive at the organization, ComputerSupport.com removed the IT headaches completely, and allowed me and my team to focus on my business. I would recommend ITAnyWhere Cloud to other firms in my industry.