The Client
The Client is a financial services firm that specializes in providing capital to help middle market businesses expand. The company has a portfolio of Clients that include growing businesses in a variety of industries. In order to maintain a high level of service for these businesses, the Client needed a reliable solution that also complied with its regulatory requirements.
The Challenge
At the time the Client initially met with StratusPointIT, it was working with an IT provider already. That provider had deployed an on-premise solution that had recently experienced an outage. Further, the Client was dissatisfied with the customer service it had been receiving from the provider. Because the Client is in a regulated industry, one of the most important challenges was to remain in compliance with FINRA regulations during, and after the transition. It was also imperative that the provider they chose offer top-notch customer support.
The Solution
StratusPointIT worked closely with the Client to ensure all regulations were met as data was moved from existing servers to the ITAnyWhere Cloud. The Client chose to implement a 100 percent cloud-based solution and was immediately impressed with the speed and reliability StratusPointIT provided. The ability to access data from anywhere was a big plus for the firm, with staff now having the freedom to access files from home or while on the road.
But the security and compliance provided by StratusPointIT’s solution was most notable to the Client. Financial services firms operate under strict regulations, and need to be able to produce data and communications in case of a court subpoena. StratusPointIT was able to create a solution that met the Client’s need for data and e-mail archiving, protection, and retention, giving the Client the peace of mind they needed. Further, all data is guaranteed to reside in a U.S. datacenter, which has undergone SSAE16 (formerly SAS70), PCI, SOX, HIPAA and other audits.
The Results
Today, the Client has a cloud services solution that provides both reliability and professional customer service. The Client finds the staff at StratusPointIT responsive, knowledgeable, and, above all, helpful. The Client knows they are compliant with federal and state regulations. Overall, the Client has gone from an environment of uncertainty to a secure, compliant and cost efficient IT service.
