Five Plans for Five Problems

Any business owner can tell you that their business is more than just their store front.  It’s culmination of a dozen different factors.  Everything from shipping from the factory to handing out business cards at conventions constitutes a business.  Holding them all together is IT.  Everything from using tracking codes to locate your packages, to recovering your contact info from the phone you dropped in a puddle.  A well thought out IT plan makes for a smoothly run business.  Here are a few things to think about when considering such a plan.

Helpdesk Support

There’s nothing more annoying than when things break unexpectedly.  Most businesses can’t afford to have a dedicated IT department and calling your tech savvy nephew isn’t a good long term plan.  Choosing to outsource your helpdesk isn’t a decision to be taken lightly.  As always, you should look for a company that has a long history of customer satisfaction.  Check with the Better Business Bureau to see if the company you’re considering has any complaints.

Desktop Support

Some problems just can’t be solved over the phone or over the internet.  An in-person visit can help resolve problems in a timely and complete manner.  Time is money, so a good desktop support team will have a flexible schedule and most importantly be on time.

Server and Network Monitoring

Having a someone monitor your server and network can increase efficiency.  Knowing how much data your business is going through can help you get a better picture of how things are running.  As the saying goes, waste not, want not.

Server and Network Security

Is someone leeching off your networking?  Is your data secure?  Remotely or onsite, an IT professional can ensure that your network has minimum downtime.  With so much money changing hands online, security is a must.

Disaster Recovery

It is said that it’s better to suffer your share of hardship rather than living in fear of them.  You know what’s even better?  Having a plan when hardship befalls you.  Working with a group of IT professionals, you can develop a back plan, maybe to even back up your data.  From virtualization, to redundant drivers, there’s a plan to fit every business.

The fact of the matter is you can’t control or master everything.